Shipping
Dispatch within 24 hours
Enjoy a quick and efficient hassle-free shopping experience with our affordable and dependable shipping option. Our goal is to dispatch all order orders within 24 hours.
Delivery
Upon dispatch we will provide you with a tracking link (where possible) and will follow up to confirm the safe arrival of your order.
Above Ground Floor Delivery
If your location is an above ground floor address, an additional delivery charge may apply.
Home or Rural Delivery
If your location is a home or rural delivery address, an additional delivery charge may apply.
Shipping FAQs
Do you offer international shipping?
We ship to the Pacific Islands. Please reach out to our Customer Services team to discuss your requirements.
How can I track my order?
Where available, a tracking number will be emailed to you once your order has been dispatched. You can use this number to monitor your order’s progress on our courier’s website.
What are the shipping charges?
For the majority of our products, freight is included. For some product freight will need to be quoted on receipt of your order. We will contact you to confirm the freight cost for your approval.
Do you make Home or Rural deliveries?
We deliver to all locations nationwide. For deliveries to home destinations, rural or Waiheke Island, additional delivery charges may apply. Please contact our Customer Service team for confirmation.
What if I am not home to receive my order?
If you are not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.
If you have any concerns about your delivery please contact our Customer Services team.
