Refund policy
Eligibility for Refunds
- Overpayment Refunds: Refunds are provided for verified overpayments. Proof of overpayment must be provided for review.
- Refund Approval: Refunds require approval from Office Products Online (OPOL). If approved, the refund will be credited back to the original payment method or held as credit for future purchases.
- Non-Cash Refunds: Refunds will not be issued as cash and will be processed only to the originating credit card or as store credit.
Return of Defective or Non-Compliant Goods
- Inspection and Notification: Notify OPOL in writing within 48 hours of delivery for defective or non-compliant goods. Goods must be returned in unused, resalable condition for inspection.
- Options for Defective Goods: OPOL may choose to repair, replace, or issue a refund for defective goods that meet the return conditions.
- Default Payments: If there is an outstanding payment or default, OPOL will not proceed with repairs, replacements, or refunds.
Non-Returnable Items
Custom-made, special orders, or items bought under specific promotions may not be eligible for returns or refunds.
Damaged Goods
Report any damage to goods within two days of receipt. OPOL is not liable for goods damaged during shipping but will assist in filing claims if notified promptly.
Refund Processing
Approved refunds are processed within 7-10 business days after OPOL receives the goods in acceptable condition.
Contact Us
For any questions regarding refunds or returns, please contact OPOL at shop@officeproductsonline.co.nz or call 0800 535 029.